Refund policy

Gianni Gagliardo S.r.l.
La Morra (CN), 12064, Fraz. Santa Maria, B.ta Serra dei Turchi n. 88
Tel.: +39 0173 50829 – E.mail:

Right of withdrawal

In case of purchase of products or services on Shop the User has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the contacts indicated.

To this end, you may use the model for the exercise of the right of withdrawal set out in the "definitions" section of this document. The User is also free to express his or her choice to withdraw from the contract in any other equivalent form.

Effects of withdrawal

If the User withdraws from this contract, he will be refunded all the payments he has made in favour of the Holder, excluding the costs of returning the goods which will always be borne by the Customer, without undue delay and in any case no later than 14 days from the day on which the Holder is aware of the withdrawal. Said refunds will be made using the same means of payment used by the User for the initial transaction; in any case, the User shall not incur any costs as a result of said refund. Refunds may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods, if anticipated by the User, will be reimbursed by the Owner in the manner and within the limits indicated above at the expense of the User. The User is only responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations to the right of withdrawal

Returned products that are damaged or used in a different and additional way to what is strictly necessary to establish their nature, characteristics and operation will be refunded after deduction of the decrease in value resulting from the damage or use. The refund is excluded when the decrease in value is total.
The User is requested to insert a copy of the delivery document received into the package.

The right of withdrawal is in any case excluded in relation to:

  • the goods made to measure or clearly personalized;
  • the supply of goods which are in danger of deteriorating or expiring rapidly;
  • the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and have been opened after delivery.

In case one of the above mentioned exceptions is applicable to goods purchased by the User, the latter will not be able to exercise the right of withdrawal.

Applicability of withdrawal clauses

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. the User acting for purposes unrelated to his business and professional activity.

References to legislation

  1. Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights.